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These guides cover the new ExpiWell platform (v2) and are still being written, checked, and rearranged — pardon the scaffolding: pages may move or change between visits. Still on the legacy app? Its documentation remains on the old support portal.

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Knowledge base  /  From the ExpiWell team

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Guides for every step of your study — from your first project to your final data export. The ExpiWell knowledge base for the researcher web platform and the participant mobile app.

102 guides across 29 categories · Updated by the ExpiWell team
Help CenterSet upOrganization & Team

Manage your subscription

Set up · Organization & Team
Updated September 10, 2026

Your organization's plan is managed at Settings → Subscriptions (under Organization). The dashboard header also keeps two subscription facts visible at all times:

  • Your license chip (top left) — the plan name with days remaining and its expiration date, with a Contact Sales link for changes.
  • Media Use (top bar) — how much of your plan's media storage (video, audio, and image responses) you've consumed, e.g. 280 KB / 30 GB.

On the Free Basic plan there is no expiry date to show — the page says Your free subscription does not expire instead.

The Subscriptions settings page showing the current plan and expiration date, with the sales contact for changes

Changing plans

Plan changes and renewals are quote-based — use the Contact Sales link in the license chip, or see the plan comparison on the subscription page. Special pricing exists for graduate students, short-term projects, and academic departments.

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