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These guides cover the new ExpiWell platform (v2) and are still being written, checked, and rearranged — pardon the scaffolding: pages may move or change between visits. Still on the legacy app? Its documentation remains on the old support portal.

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Knowledge base  /  From the ExpiWell team

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Guides for every step of your study — from your first project to your final data export. The ExpiWell knowledge base for the researcher web platform and the participant mobile app.

97 guides across 28 categories · Updated by the ExpiWell team
Help CenterSet upOrganization & Team

Manage your subscription

Set up · Organization & Team
Updated July 20, 2026

Your organization's plan is managed at Settings → Subscriptions (under Organization). The dashboard header also keeps two subscription facts visible at all times:

  • Your license chip (top left) — the plan name with days remaining and its expiration date, with a Contact Sales link for changes.
  • Media Use (top bar) — how much of your plan's media storage (video, audio, and image responses) you've consumed, e.g. 280 KB / 30 GB.
The Subscriptions settings page showing the current plan and expiration date, with the sales contact for changes

Changing plans

Plan changes and renewals are quote-based — use the Contact Sales link in the license chip, or see the plan comparison on the subscription page. Special pricing exists for graduate students, short-term projects, and academic departments.

Watch it in action

Video demo — Managing your subscription (coming soon)

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