En construction

Vous nous avez échantillonnés en plein chantier.

Ces guides portent sur la nouvelle plateforme ExpiWell (v2) et sont encore en cours d’écriture, de relecture et de réorganisation — pardonnez les échafaudages : les pages peuvent bouger ou changer d’une visite à l’autre. Toujours sur l’ancienne app ? Sa documentation reste sur l’ancien portail d’assistance.

Ouvrir l’ancien portail d’assistance
Base de connaissances  /  Par l’équipe ExpiWell

Comment pouvons-nous vous aider ?

Des guides pour chaque étape de votre étude — du premier projet à l’export final des données. La base de connaissances ExpiWell pour la plateforme web chercheur et l’app mobile participant.

102 guides dans 29 catégories · Mis à jour par l’équipe ExpiWell
Help CenterSet upAccount Settings

Update your email address

Set up · Account Settings
Updated 7 septembre 2026

You can change your account's email address at Settings → Account (under Personal). The change is password-confirmed, so have your current password ready.

Step by step

  1. Open Settings → Account. The Email Address card shows your current address.
  2. Enter the New Email Address you want to use.
  3. Enter your Current Password to confirm the change.
  4. Click Change Email.
  5. ExpiWell emails a six-digit code to the new address. Enter it to confirm the change.
  6. The code expires after five minutes. If it doesn't arrive, Resend Code becomes available after about a minute.

Until you enter the code, nothing changes: the new address is held as pending and your account keeps the old one. Once verified, the new address becomes both your account email and the address you sign in with.

The Account Settings page: a Current Email Address panel, a New Email Address field holding a different address, a masked Current Password field, and an enabled Change Email button
The Verify New Email dialog naming the new address the code was sent to, an empty six-digit code field, a countdown showing how long the code remains valid, a Resend Code link not yet available, and Cancel and Verify and Update Email buttons

Good to know

  • Your login and the address that receives verification codes (if you use email-based 2FA) change together — see Enabling 2FA for your account.
  • If you can't complete the change, check that the new address isn't already in use on another ExpiWell account.
The code goes to the new address

Verification is sent to the address you're moving to, not the one you're moving from — so you need to be able to read mail there before you start. Mistyped it? Nothing is lost. Start the change again with the correct address and a fresh code is sent.

Watch it in action

Was this helpful?
Start today

Parlez à un humain de l’équipe ExpiWell.

Toujours bloqué ? Notre équipe de chercheurs répond aussi bien aux questions techniques qu’aux questions de design d’étude.