Offline notifications
What You Need to Know About the Offline Notifications Feature
ExpiWell offers the feature of "Offline Notifications," where participant notifications are all scheduled from participants' mobile phones. This can be especially useful when participants do not have access to cellular data or Wi-Fi.
Note: This feature is not compatible with the following features:
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Screener
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Manage Schedule Start options on the Rolling Schedule (including Start Day, Intake Survey, and Flexible Start Date)
This option is found in the "Review" step at the end of your project creation.
Once you enable the Offline Feature, participants will receive a prompt before joining your project.
If your participants select "TAKE EXPERIENCE OFFLINE" they will see the option to download the experience.
Important Note: The "Download Experience" option is currently only supported on Android devices. Participants will not see the "Download Experience" option if they select "TAKE EXPERIENCE ONLINE".
This feature provides an option so participants don't have to worry about losing their internet connection along the way.
There are significant caveats to using this option.
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Because the offline notifications are all scheduled using the participant's mobile device, the notifications adapt to phone times. Hence, device-specific issues frequently create problems with the notification timings (e.g., the participant changes their clock or time zone, or the participant's device is incompatible).
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Since notifications originate from the participant's device, ExpiWell is unable to monitor notifications on the participant's log.
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Because unique device issues are often present, ExpiWell is unable to help troubleshoot notification issues when using this option.
Given these caveats, we strongly recommend that researchers thoroughly test this feature across various devices before launching. While this option can be valuable in scenarios where participants lack access to cellular data or Wi-Fi, it's essential to anticipate potential challenges, particularly for participants with older devices or specific device settings.
If you have any questions, please reach out to help@expiwell.com