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Ces guides portent sur la nouvelle plateforme ExpiWell (v2) et sont encore en cours d’écriture, de relecture et de réorganisation — pardonnez les échafaudages : les pages peuvent bouger ou changer d’une visite à l’autre. Toujours sur l’ancienne app ? Sa documentation reste sur l’ancien portail d’assistance.

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Comment pouvons-nous vous aider ?

Des guides pour chaque étape de votre étude — du premier projet à l’export final des données. La base de connaissances ExpiWell pour la plateforme web chercheur et l’app mobile participant.

97 guides dans 28 catégories · Mis à jour par l’équipe ExpiWell
Help CenterMobile appGetting Started

Create an account

Mobile app · Getting Started
Updated 19 juillet 2026

Taking part in a study runs through the free ExpiWell app: install it from the App Store or Google Play, then join your project — no payment and no technical setup needed.

Joining your study

Your research team will give you one of three ways in:

  1. An access code — enter it in the app to start the project.
  2. An email invite — join with the email address the researchers invited.
  3. A ready-made account — some studies hand you temporary login credentials instead, so you never have to create an account yourself.
The ExpiWell app Begin An Experience dialog where a participant enters their experience access code to join a study
Video demo — Creating an account and joining a study (coming soon)

What to expect

  • Surveys arrive as notifications on the schedule your research team set — times follow your own time zone and adjust automatically if you travel during the study.
  • No connection? No problem. You can respond without WiFi or cellular service; answers upload automatically once you're back online.
  • Depending on the study, responses can include text, photos, voice, or video, and some projects show you charts of your own progress in the app.
  • If your study compensates participants, payments arrive directly in the app as Amazon e-gift cards — see Receiving payments.

Your privacy

You participate anonymized: no identifying information is shared with researchers through the app. The platform is HIPAA and GDPR compliant, with controls monitored continuously.

Troubleshooting

The app is available in English, German, Spanish, Simplified and Traditional Chinese, Hebrew, and Korean. If you can't join a project, double-check the access code with your research team — or contact them directly from the app; see Contacting the researchers.

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